Advanced Customer Relations: Competing for Customers (12 Credits)

Description:

Students who have completed the Customer Relations Certificate may build upon their previous work in customer service by pursuing this advanced certificate.

Required Courses:

• B A 100 Introduction to Business (3)
• MGMT 331 Management and Organization (3)
• MKTG 220 Personal Selling (3)
• BLOG 297 Service Management and Analysis (3)

Reminder: Except for Advanced Customer Relations Certificate students, MGMT 100 or MNGMT 310 should be completed before registering for MGMT 321, 331, or 341.