Customer Relations: Communicating with Customers (11 Credits)

Description:

The skills associated with customer service are often as vital to business success as accounting, management, and economics. This certificate program introduces you to the skills and concepts needed in customer relations.

Required Courses:

• B A 297 Role of Customer Service in the Context of Business (1)
• B A 297 Customer Contact (1)
• MKTG 221 or MRKT 370 Contemporary American Marketing (3)
• SPCOM 100B Effective Communication (3)
• M I S 204 Introduction to Management Information Systems (2)
• M I S 109 Micro-Applications in Business Statistics (1)